NCS' Frequently Asked Questions [Last Updated March 12, 2008]
 Wii Related Questions
Is it true that my USA Wii cannot play Japanese Wii games?
   Nintendo decided to region-protect the Wii and it is true that Wii games from Japan will not play on USA Wii consoles. Update March 12, 2008: By using Datel's new Wii Freeloader, Japanese and European games may be played on a USA Wii console.
Can NCS help me if I bricked my Wii?
   Unfortunately, we are not able to cure a Wii of brickitis. It's a virulent disease.

 Playstation 3 Related Questions
I have a 60GB Playstation 3 that I purchased in the USA. Can I play Japanese PS3 games on it?
   Yes, the USA and Japanese PS3 consoles share the same "A" region for both Playstation 3 games and Blu-Ray movies. This means that all Japanese PS3 games and Blu-Ray movies are playable on your USA Playstation 3 console. Further, all European PS3 games are compatible with USA consoles but European Blu-Ray movies are not.
Which format is going to win the war? HD-DVD or Blu-Ray?
   Our money's on Sony. Blu-Ray is future-proof for the next 3-5 years as content publishers grow into the new format. HD-DVD is what we consider an interim format that'll be extinct by the end of 2008.
Is it true the new 40GB and 80GB won't have a dedicated PS2 chip in them anymore?
   True. The new PS3 consoles will use software emulation to play PS2 and PS1 software.

 Playstation Portable Related Questions
Can I play Japanese PSP games on my USA PSP?
   That would be a yes. The PSP does not enforce any territory lockout for PSP games. Please note however that UMD-Videos are region-protected and will only play on PSP handhelds from the same region. Never mind that though. The UMD-Video format will be dead and gone by 2008 if not sooner.

Gamecube Related Questions
I bought a Panasonic Qube on Ebay but it's not modified. What to do?
   NCS is capable of modifying your console with both the DVD region mod for playing all NTSC DVD from around the world as well as the Gamecube mod to play Japanese and American Gamecube titles. Note that RCE protected DVDs are playable on the modified Q as well. Our service charge is US$80 which includes return shipping with UPS Ground. Email NCS to arrange an "appointment." 
How do I get my vanilla GC modified at NCS so it will play Japanese games?
   Please send an e-mail to support@ncsxshop.com to get our auto-response. To view what the Gamecube modification looks like, you may visit this link.

Gameboy Advance & Nintendo DS Related
Can I play Japanese imports on my USA GBA or USA NDS?
   Absolutely. Nintendo enforces no territory lock-out on any of their portable gaming machines. GB, GBC, and GBA games work without a hitch. European GBA cartridges also play well with others. On the Nintendo DS, all NDS games from Europe and Japan work fine on a USA unit along with all Japanese and European Gameboy Advance games.
I like the pink color for the GBA and NDS. Am I unique?
   No, many male and female customers have purchased the Pink versions of the GBA and NDS over the other color choices. You might be unique in other respects however. 

Playstation 2 Related
Is there a PS2 mod to play imports yet?
   Yes, NCS recommends Messiah based mod chips such as the Messiah-2. We do not supply PS2 mod chips but they should be available from vendors around the net.
Wait. I can't play Japanese PS2 import games on my USA PS2?
   That is correct sir. Let us repeat it one more time: A USA PS2 CANNOT PLAY JAPANESE PS2 IMPORT GAMES. That is, unless you mod the PS2 or use a Swap Magic boot disc. 
I broke my PS2 trying to mod it. Help?
   Sorry, we no longer repair PS2 wreckage. This policy is due mainly to staff time constraints but also disinterest and apathy.

Fulfillment and Shipping
I just placed an order. When does it ship?
   All orders, placed online or phoned in, for in-stock items are shipped on the same day if submitted before 05:00PM EST on weekdays. NCS ships from New York City. 
Can I place an online order and pay by money order or Paypal?
   Yes, we can accept both types of payment and you may place an order on our online shop located at www.ncsxshop.com. During the checkout process, select the payment option that reads "Mail-In Payment" and the website will allow you to print out an order form for your records. You may then send your money order to us by postal mail or remit your Paypal payment to ncsx@msn.com.  
My order status on the ncsxshop.com website reads "Pending." Why?
   If you ordered an in-stock item and it's before 6PM EST when you're querying about your order status, please note that UPS has not physically scanned your shipment into their tracking system yet. Tracking updates are normally finished by 9PM EST and you will be able to track your package directly on our shop by checking your order history.  
Am I notified when my order has been shipped?
   Yes, UPS' software automatically generates a tracking email at the end of each business day and sends it to your email address. If you use a Hotmail or Yahoo account, please check your SPAM, TRASH, or DELETED folder if you don't see the tracking email by the end of the business day.
Just placed an on-line pre-order, when will I be charged?
   Pre-orders submitted on-line are not processed or charged until NCS stocks the product(s) and prepares the pre-order for shipping to our customer. 
I'm an international player. Can I buy from NCS?
   Certainly. NCS ships 30% of our daily outbound freight to customers outside of the USA. The bulk of our foreign customers hail from Europe but we ship to all of Asia, New Zealand, and Australia.... Basically, anywhere UPS, Fedex, and the U.S. Postal Service can reach, we'll reach. 
What is the difference between Priority Mail International and Express Mail International?
   Priority Mail International generally takes between 5-10 days to arrive and is an economical service that is trackable. Express Mail generally arrives to our customers between 3-5 days and is also a trackable service on www.usps.gov. During the holiday season, please make allowances for your local post office to deliver your order since we've found that many postal services around the world are ill-equipped to handle the Christmas shipping volume.
What's the turn-around time on a general NCS mod or repair?
   We require one business day. If there are exigent issues with your console, please inform NCS about them before sending the unit in. We may refuse it and refer to you an associate vendor.

Inventory
Are NCS' products all new?
   Yes, we sell new, sealed software and hardware items for all consoles and portable gaming machines listed on our new online shop as well as our old online shop. Neo Geo MVS cartridges and JAMMA boards are a special situation which we dabble in. Games that are marked [Preowned] are preowned and are listed in a separate section on our old online shop. There is no used product listed on our new shop.
Is everything listed on the online store in stock?
   Yes, all products that do not have a [RESTOCK SOON] or a [SOLD OUT] designation in the Status field are in stock and ready to ship. Same day.

General Topics
Has any company made a Japanese game translation thing-a-ma-bob?
   Not yet, but given the evolution of robotic companions, perhaps we'll see a robo-translator within the next 10 years who'll sit next to you when playing a Japanese game and translate the on-screen text for you on the fly. It'll be your best friend during rabid import gaming sessions. 
Why do I see NCS' content on other websites?
   We're not sure. Maybe our technique is better, so they resort to thievery. Ask them why they're ripping off NCS' intellectual property and see what gems of wisdom they spew. We do contact these companies and question their plagiarism. Most agree to remove our content when we tell them that we'll be doing a write-up on their company in one of our daily updates. We've noticed seemingly respectable companies stealing our product synopses as well without attribution. It's a disturbing trend.
Is everything listed on the online store in stock?
   You asked that already. Remember, reading is fundamental.
How are you doing?
   Our days are usually fine, thanks.